At Quartier Boutique, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy outlines our procedures and conditions for processing returns and refunds.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including all accessories, manuals, and tags.
- The return request must be made within 14 days of receiving the item.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Personalized or custom-made items
- Perishable goods (e.g., food, flowers)
- Health and personal care items (e.g., toiletries, makeup)
Return Process
To initiate a return, please follow these steps:
- Contact us at info@quartier-boutique.com or message us on WhatsApp at +41 79 262 34 34 to request a return authorization.
- Once your return is approved, we will provide you with the return shipping address and instructions.
- Pack the item securely and include a copy of the original receipt or proof of purchase.
- Ship the item back to the provided address. Please note that you will be responsible for paying the return shipping costs.
Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please check your bank account or contact your credit card company. If the issue persists, contact us at info@quartier-boutique.com or message us on WhatsApp at +41 79 262 34 34.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@quartier-boutique.com or message us on WhatsApp at +41 79 262 34 34.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For items that are defective or damaged, we will cover the return shipping costs.
Contact Us
If you have any questions or need assistance with a return or refund, please contact us at info@quartier-boutique.com or message us on WhatsApp at +41 79 262 34 34.