Frequently Asked Questions
At Quartier Boutique, we understand that you may have questions regarding our products, services, and policies. To assist you, we've compiled a list of frequently asked questions to provide you with quick and clear answers. If you need further assistance, please don't hesitate to contact our customer service team.
What is Quartier Boutique?
Quartier Boutique is an online store offering a wide range of innovative products, including the latest gadgets, kids' toys, and various items available through our flash sales.
How can I place an order?
You can place an order by browsing our products, adding your chosen items to the cart, and proceeding to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-3 business days, and shipping can take anywhere from 7-21 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery.
What is your return policy?
We offer a 30-day return policy for most products. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please visit our return policy page for more details.
How do I return an item?
To return an item, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed.
Do you offer international shipping?
Yes, we ship to many countries around the world. Shipping costs and times vary depending on the destination.
How can I contact customer support?
You can reach our customer support team via email at info@quartier-boutique.com or by phone at +41 79 262 34 34. We are here to assist you with any questions or concerns.
Do you offer gift cards?
Yes, we offer gift cards in various denominations, which can be purchased on our website and used towards any product in our store